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Returns and Exchanges
Damaged Goods:
If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at CustomerService@beauxcosmetics.com. Please include your order number for the most expedient service. The carrier will inspect and pick up the damaged package and the damaged item will be replaced.
Returns/Exchange Restrictions:
If for any reason you are not completely satisfied with your purchase, return the unused portion within 30 days and we will gladly refund your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Beaux Cosmetics Online products. Please return merchandise packed in its original shipping box and follow the instructions on the invoice enclosed with your order to complete your return or exchange.
Only items purchased on BeauxCosmetics.com may be accepted for return or exchange. We will not accept any merchandise purchased from a store. Please note that Beaux Cosmetics eGift Certificates cannot be returned or exchanged. Only the price of the item(s) purchased will be refunded. Shipping and handling costs will not be refunded.
For your protection, we recommend that you insure your return or exchange for the full value of the merchandise.
Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.
Returning a Gift:
If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice.
Pricing and Payment Policy
We accept the following forms of payment:
American Express
VISA
MasterCard
Discover
PayPal
Shipping and Handling Information
Orders under $50.00: $6.95, USPS Priority Mail Service; $11.95, UPS 2nd Day Air; $19.95, UPS Next Day Air
Orders over $50.00: Free, USPS Priority Mail Service; $11.95, UPS 2nd Day Air; $19.95, UPS Next Day Air
Please add $10.00 for shipments to Alaska, Hawaii, and Puerto Rico.
Shipping Destination
We currently ship to the United States only. We are unable to ship to international destinations, U.S. territories, hotel addresses and APO/FPO addresses.
Multiple addresses
At this time, we do not ship to more than one address per order.
Sales Tax
We are required by law to apply sales tax to orders (including shipping & handling) for the following states: CA.
Accuracy of Information
We attempt to be as accurate as possible when describing our products but we do not warrant that descriptions, colors, or any other content are accurate, complete, reliable, current, or error-free. Color swatches are for representation only. For exact colors, please visit the Beaux Cosmetics counter nearest you.
Links
Beaux Cosmetics is not responsible for third party websites that link to or from the sites. Beaux Cosmetics disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such site. Beaux Cosmetics and its affiliates shall not be held liable or responsible for the content of any sites that link to or from the sites.
Technical Problems
If you experience any technical problems during your shopping experience, please contact CustomerService@beauxcosmetics.com or call us at 310.300.8350 during business hours: Monday to Thursday 10AM to 5PM PST.
Track Orders
Order Process Time
We process and ship orders on business days only (Monday through Friday), excluding major holidays. Any orders placed by 3pm EST will be processed and shipped the following day. Orders placed after 3pm EST will be shipped two business days from the date of order. Once orders are submitted they cannot be modified.
Order Confirmation and Tracking Packages
After your order is placed, we will send a confirmation email with a reference number to track your package and its expected date of delivery.
To obtain the status of an order, enter the confirmation number and click Go!.
